Processes & Operations Experience

• LinkedIn

1021 Creative | July 2024 – Present

As an Operations Technology Specialist at 1021 Creative, I help teams work more efficiently by improving the tools and processes we use every day. I regularly collaborate across departments to streamline workflows, build better systems, and keep things running smoothly. I work with platforms like Monday, Make, Cube, and Google Workspace, and I’m always exploring new ways to enhance and scale our operations through better documentation, automation, and process design.

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Process Street | October 2021 – July 2024

As Professional Services & Partner Enablement Manager at Process Street, I was deeply involved in the operational aspects that drive success. From steering internal projects to crafting strategic project plans and enhancing collaborative engagement, I’m all about keeping things moving. I meticulously updated processes, aligned protocols, and designed streamlined workflows to fit evolving business needs while optimizing efficiency. I was your go-to for client-centric engagement, whether it was showcasing platform capabilities in pre-sales demos, guiding on-site client integrations, or offering tailored guidance to ensure optimal workflow instantiation. I also connected the dots with tools like Process Street, Microsoft Power Automate, and Zapier. You’d find me contributing insights across departments, liaising with Product, Sales, and Customer Success teams, and actively participating in Quality Assurance examinations. My knack for attention to detail, user experience enhancement, and interdepartmental collaboration fueled my journey to excel in all things operations.

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Strayer University | September 2015 – October 2021

As an Associate Manager of Credit Balance at Strategic Education, Inc., I led credit balance operations for Strayer University and Capella University, overseeing staffing, development, and training. My role included participating in user acceptance testing for new platforms, offering valuable user experience feedback to the IT department, and ensuring accurate processing through quality assurance reviews. I managed Salesforce cases, maintained operation manuals, and collaborated extensively with cross-functional teams including Accounts Payable, Financial Aid, Bursar, and Compliance. With meticulous attention to detail and a knack for process improvement, I ensured compliance between universities and the Department of Education. In a prior role as a Credit Balance Specialist, I diligently processed student financial aid and credit card refunds, conducted manual refunding procedures, and acted as a reliable backup for teammates. My background encompasses training, quality control, analytical skills, and user experience testing, making me an adaptable and detail-oriented professional for seamless operations.